RETURNS & REFUNDS
ORDER MODIFICATIONS OR CANCELLATION
After your order has been placed, you have 12 hours to contact our customer service and request order modifications or a cancellation. After 12 hours, your order has already been placed in production and can no longer be modified.
What do you need to do in exchange for a refund?
We hope you'll love the item you purchased. If there are any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it.
Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked.
When will you be exchanging or refunding?
Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
Our team will examine and decide the solution to your case depending on the problems.
The timeframe in which Chendom accepts returns?
You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item.
Who Is Responsible for Return product?
Chendom will provide a pre-paid label for anything that was damaged, miss printed, or defective. For all other cases, return shipping costs are the responsibility of the customer.
When will you receive your refund?
Once we receive the returned product, please allow 6-10 days of business to process for you.
All returned products will be processed through our inspection department for approval/rejection.
If you are approved for a refund, please allow 3-5 business days to receive your refund once it is refunded.
We cannot accept customers' returns or exchanges if any product has been washed, worn, or over 10 days from the date your package is delivered.
Manufacturer Address: 150 Mountain Ave, Hackettstown, NJ 07840, USA.
Customer Support Address: 9 Vimeco Pham Hung, Trung Hoa, Cau Giay, Ha Noi 530000, Vietnam.
Business Hours: Mon - Fri: 9:00 AM - 5:00 PM ICT